Some of our customers before signing up want to know a bit more about our platform, so I hope we can answer your questions here or simply signup and get access to our support knowledge base with videos and feedback that we provide for Salon and Mobile customers:
The Beauty App platform is made form 3 separate components that are completely FREE for you to use:
Just go to our home page and look up top right and you'll see a Signup button or alternatively click on the link below and you'll be taken straight there:
Yes, it's extremely easy to use, it was specifically designed by customers who have little technical knowledge and it needs no visits from us or any specific training to set up or use. Sign up takes less than 60 seconds and once you’ve setup payment processing then your online booking can be undertaken.
We have tried to cover all professions we see in the beauty & wellness industry. All categories predefined in our categories list are visible on this website, however are as follows (with sub categories within):
Profession types we assume to be covered - Shop based, Home based or Mobile professions.
No, we have a predefined menu for each profession type shown above. The list is not exhaustive however, we have taken the majority of appointment types from the customer feedback we researched. When setting up your online webpage via our system you will be able to add your personalised descriptions for appointment types called “Meta Data” and that will allow your customers to get a personalised feel for the appointment they are booking online, in essence creating your personalised menu as you go, with less work as this becomes optional.
No, we host you on The Beauty App website as a micro site free of charge with your contact details, your menu, your prices, your availability, and only you can see any bookings that come through. The only thing you will need is access to a laptop or tablet to use the booking system.
You can use your own website for information and content, however we would only provide a link to our microsite for booking at present. Future development may offer direct booking via your site as a widget, however as there are so many different levels of standards for websites, we want to give your business the benefits of our technology and online marketing and let you get back to doing what you love the most which is your profession.
We will be adding inventory management to The Beauty App shortly - this development is in the pipeline.
Yes you will be able to add a link to your webpage that goes to your microsite (hosted free by The Beauty App) and bookings can added in that way.
Yes you will be able to add a link to your bio that goes to your microsite (hosted free by The Beauty App) and bookings can added in that way. We expect to move to the "Book Now" button feature on IG in the future.
Yes, all our platform content, especially customer data is backed up daily and is held securely in the cloud with our hosting partners Google.
Yes, we comply to all GDPR principles set out by the legislation. We do not “own” your data, we simply hold it for you under our platform T&C’s and will never share or sell your data with anyone. We do not solicit any users or customers of the system without your consent or in any unprofessional manner as agreed to in our T&C’s.
We are completely FREE when you signup to use The Beauty App Pro diary management service.
*All with access to our 3000 active Instagram users which grows daily
We are keen to keep as much of the platform as free as possible, however there will be some charges for the services that use SMS and products alike where we incur costs, and we do obviously have to make some money to keep the lights on. However its more important that we grow as you grow so we offer incentives by referral as we introduce features to our priority signups.
What we charge for:-
Initially all client communications go via email, however we plan to bring on SMS by end of June, and WhatsApp and other methods such as FB Messenger later this year.
Within the service is appointment booking notifications and 24hr reminders out of the box. Coming very soon is client information communications such as COVID pre-screening and much more. Details to be confirmed on our website so stay tuned.
Yes, our email notifications service is incorporated free of charge.
Our SMS service will launch by end of June. Within the service is appointment booking notifications, 24hr reminders, client information communications such as COVID pre-screening and much more. Details to be confirmed on our website.
Our SMS service will launch by end of June and customer notifications will be charged monthly. Pricing plans are still to be released for this. Details to be confirmed on our website so stay tuned.
Yes, we offer free marketing via our mobile app with the future plans of free & paid email marketing via the platform to keep your communications flowing with your customers for alerts or information about your salon or mobile service.
Yes! Our FREE microsite service where your clients will book from your customised menu will be available by end of June for you to publish and let all your clients know that you are taking online bookings.
When they book online the clients will receive an email and if you have signed up to the SMS service they will also receive a text. They will also receive a link to download the mobile app and view their booking there too. If they don't have a iPhone, then they will also receive a link via email where they can login and retrieve the booking details.
They will now appear in your customer list yes! They will also have been sent their consultation forms (COVID version dependant on launch date), so you're all set to welcome them to your salon.
We don't directly offer a device to partner with yet, however we are in the process of integrating with SumUp, processing payments from our mobile app and await the announcement of Stripe UK POS devices for contactless use however we only currently process payments from the mobile app for cancellations. Our currently signed up users will be informed of progress on this.
At the moment no, however it is a feature we expect to bring onboard this year. However we make it very easy for you to add your clients as you create appointments or from a list one at a time, so it is not all bad news.
Yes, you can directly add a staff member when adding your first appointment. You can also see a staff list, add, update or delete a staff member from the staff list page. It's really that simple.
Not yet, its something we have been working on, however you can work from one diary with multiple staff, or if you rent chairs in your salon, then our suggestion is have each member signup and manage their own diary.
We have plans to integrate with Xero and Quickbooks to help you manage invoicing, accounts, stock and the usual VAT implications of running a business.
At the moment we offer UK, US and Australia currency support on the platform. More countries coming soon.